Privacy Policy
processing time and shipping time：
We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal
The approximate shipping time accords to each country:
United Kingdom, United States, Canada, Australia: You can expect your package to arrive in 7-14 working days.
Others: 10-18 working days.
The shipping fee ranges from approximately US$6.99 to US$15.99, which will be determined at the time of payment.
Transportation method: sea transportation, air transportation, car and other transportation methods, matched according to the country of the order
*Please note that these are estimated delivery times only, therefore is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
All delivery times are estimated and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay.
processing time：1-7days shipping time：7-15days
1. Introduction
Welcome to Vynessa.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our website, mobile app, or other related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Policy. If you do not agree, please refrain from using our Services.
2. Information We Collect
We collect the following information when you interact with our Services:
- Contact details (name, email address, phone number, shipping address)
- Order and payment information (processed securely via third-party gateways)
- Communication records (emails, customer service chats)
- Device and usage information (IP address, browser type, pages visited)
3. How We Use Your Information
Your information is used to:
- Fulfill and deliver your orders
- Send order and shipping confirmations
- Contact you about your purchase if needed
- Improve our website and services
- Send promotional emails (only if you've opted in — you may unsubscribe anytime)
We do not sell your personal data. We only share it with trusted partners as necessary to complete your order (e.g., payment processors, shipping providers).
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You may manage cookie preferences via your browser settings. Disabling cookies may affect some website functionality.
We also use tools like Google Analytics to understand how users interact with our website. These tools do not collect personally identifiable information.
5. Data Security
We use SSL encryption to ensure secure data transmission. All payment transactions are processed via secure third-party services. We do not store your credit card details.
To protect your account, we recommend using a strong password and keeping your credentials confidential. If you suspect unauthorized activity, contact us immediately.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt out of marketing emails at any time
- Request information about how your data is used
To exercise these rights, please contact us at support urbannestlab@163.com.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy. You may request account deletion by contacting our customer support team.
Some data (such as communication history) may be retained as required for legal or security purposes.
8. Third-Party Links
Our website may contain links to other websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated "Last Updated" date. Please check back periodically to stay informed.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: support urbannestlab@163.com.
Website: https://Vynessa.com
Company Name：GAOZHISHENG TECHNOLOGY INC
Registered Address：1500 N GRANT ST STE R DENVER CO 80203,US
EIN Number：41-4958232